Data Handling and GDPR

Jacqui Paterson’s Veterinary Surgery adheres closely to The Data Protection Act 1998.


Please be reassured that all for your personal data will be kept secure and never shared with a third party without your express permission, this includes data transferred from one veterinary practice to another or to another animal organisation (e.g. behaviourist or hydro therapist), we will always contact you before sharing any of you or your pet’s records. This includes diagnostic results such as laboratory findings or x-ray images.


All clinical records, including radiographic images and similar documents relating your pet are the property of Jacqui Paterson’s Veterinary Surgery, however you as our client are entitled to have access to any and all of the records we hold regarding you and your animal. If you require copies of any clinical notes, test results or digital x-ray images please do not hesitate to ask a member of staff.


In the case of insurance claim handling we will forward the relevant notes and copies of any invoices to your insurance company on your behalf, you are not required to keep a copy of all of the payments you have made but you may wish to do so for your own records.

As you are likely aware, the new General Data Protection Regulations (GDPR) came into force in the UK as of 25th May 2018.

To comply with this regulation we are required to inform you about the data we keep on file about you. On our secure data base we currently keep the following information:

-Your name

-Your address

-Your contact telephone numbers (mobile, land line and work)

-Your email address

We will have gathered this data when you registered with us or when we have updated your records.

This data is keep on a secure cloud based system that is password protected and only accessible by employees of Jacqui Patersons Veterinary Surgery. Any physical files relating to you, such as consent forms, are kept in a secure on-site archive for 7 years before being destroyed.

This information will only be used for legitimate business purposes and handled in accordance with the guidelines set out in GDPR.

We will never sell your information to any third party.

You may request to see all data we hold on file about you at any time and can request that this data is deleted if you so wish.

We routinely send reminders to our clients via email and SMS for appointments, booster vaccination, worming and flea treatment as well as an annual Christmas news letter. If you would prefer not to receive the above please let us know.

Please inform us promptly if you have any concerns in relation to the above via email to or by post to the addresses included in this correspondence.

Should you have any questions please do not hesitate to contact us.


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